(APPLICABLE ONLY FOR ORDERS PLACED THROUGH MOONSUNGLASSWARE.COM)
Our return is very flexible and customer-friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms –
To be able to send back the product safely, the customer must have the original packaging available with him/her.
You can reach us at contact@moonsunglassware.com to initiate replacements. The customer is requested to share the product video clearly showing the issue.
Please note these points: We will be requiring the original packaging with any foam and cushioning inside for the safe return journey of the product, even if it is broken, damaged, or defected.
We do not process refunds in any case. We replace the same or any other product of the same or lower value in any of the above-mentioned cases.
As an organization, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at contact@moonsunglassware.com within 24 hours of ordering or before order fulfillment from our warehouse, whichever is earlier and we will be happy to assist you.
Points to remember – The product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping labels (pasted on the packet), invoice, etc. The product should be unused and in its original condition. You will be asked to print 2 documents to be provided to the logistics company representative who comes for the pickup.
Order above 3000
Within 30 days
100% secure payment
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