1. Our return policy is applicable within 10 days from placing the order and applicable only for the following reasons: Damaged product & Manufacturing defect. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at contact@moonsunglassware.com to initiate a return.
   
   
2. Please send us a video (showing the damaged part and the whole product) made at the time of unboxing of the product for us to ascertain the reason for return. You can send us the video on contact@moonsunglassware.com from where our Quality Assurance team will check the details in reference to its eligibility of return.
   
   
3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with video. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 4-6 days for delivery at our warehouse. Once the product is back at our warehouse, our quality assurance team will check the product and the replacement process will get initiated.

Points to remember – The product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping labels (pasted on the packet), invoice, etc.  The product should be unused and in its original condition. You will be asked to print 2 documents to be provided to the logistics company representative who comes for the pickup.